GENERAL

Do you charge for tree assessment and estimates?

We offer complimentary estimates, focusing on homeowners who are prepared to advance their tree care projects. When we visit, if we both agree on the project's suitability, we can discuss the next steps?

What is unique to your service that sets you apart from other tree trimmers?

Our clients love us because we're really passionate about taking care of trees. They appreciate our dedication to top-notch customer service, our expertise, and how we're always ready to meet their tree care needs. We use the latest tech and stick to eco-friendly methods, showing we care about keeping our workers safe and protecting the environment. With a wide range of services from simple trimming to complex tree care, our portfolio shows we can handle pretty much anything in tree care.

Are you a licensed tree trimming service?

Yes, we are a fully licensed tree trimming service. Our license is up-to-date, and we adhere to all local regulations.

Can you provide proof of insurance? How much are you insured for?

Yes, we can certainly provide proof of insurance. We carry comprehensive insurance coverage that includes both liability and workers' compensation. The exact coverage amount can vary based on the scope of the project, but rest assured, we maintain ample coverage to safeguard our clients, our team, and the properties we work on.

Can you provide references?

Thank you for asking for references. It's wonderful to know you're considering us for your tree care needs. We are glad to provide references from our recent clients. While we don't share personal contact details out of respect for their privacy, I encourage you to check out our Google Maps and Yelp profiles. There, you'll find glowing 5-star reviews that showcase our commitment to excellence in tree care. These reviews should give you a good sense of the quality and reliability we bring to every job.

What types of tree services do you specialize in?

Our expertise covers a wide range of tree services, including precision tree trimming, hazard assessment, tree removal, stump grinding, and overall tree health maintenance.

What safety measures do you have in place for tree trimming?

Safety is our top priority. We employ industry-best practices, including the use of personal protective equipment (PPE), proper equipment maintenance, and regular safety training for our team.

Will you obtain the necessary permits for tree removal or trimming?

Absolutely, we take care of securing all required permits if necessary for tree removal or trimming. This ensures that the job is done legally and in compliance with local regulations, giving you peace of mind throughout the process.

How do you determine the cost of your tree trimming services?

Our pricing is based on several factors, including the size and type of trees, the complexity of the job, and the equipment required. We provide a fair and transparent estimate after assessing these factors.

Are there any potential additional costs I should be aware of?

We aim for clarity in our estimates. Any potential additional costs, such as disposal fees for large branches or unforeseen challenges during the job, will be communicated to you before we proceed.

WORK PROCESS

What is your approach to tree trimming?

Our approach is tailored to each tree's unique needs. We focus on precision trimming to enhance tree health, shape, and aesthetics while ensuring the safety of your property.

Do you use specialized equipment, and is it well-maintained?

Yes, we utilize state-of-the-art, well-maintained equipment designed for efficient and safe tree trimming. This includes specialized tools for different tree species and sizes.

How do you handle tree trimming near power lines?

Safety is paramount when trimming near power lines. We strictly adhere to safety protocols, and if necessary, coordinate with utility companies to ensure a safe and efficient process.

Will you clean up debris after the tree trimming is complete?

Absolutely, part of our service includes thorough cleanup. We will remove all trimmings and debris, leaving your property clean and tidy.

TIMING & SCHEDULING

How long does the tree trimming process usually take?

The duration varies based on the scope of the job. We will provide you with a timeline during the estimate phase, considering factors such as the number and size of trees.

Is there a particular season that is better for tree trimming?

While we can perform tree trimming throughout the year, late fall to early spring is often preferred as trees are in dormancy, reducing stress and promoting healthy regrowth.

TREE HEALTH & MAINTENANCE

How often do you recommend trimming trees on my property?

The frequency of tree trimming depends on the type and condition of the trees. We'll assess your trees and recommend a suitable trimming schedule for optimal health.

Can you assess the health of my trees and provide recommendations?

Absolutely, our team includes certified arborists who can assess the health of your trees and provide recommendations for maintenance, disease prevention, and pest control.

Do you offer additional services like pest control or disease prevention?

Yes, we offer comprehensive tree health services, including pest control and disease prevention measures to ensure the longevity of your trees.

SPECIFIC TREE CONCERNS

Can you handle large or hazardous trees on my property?

Yes, our team is experienced in handling large and hazardous trees. We follow strict safety protocols to ensure a secure process.

What is your experience with preserving historical or significant trees?

We have a deep respect for historical and significant trees. Our approach focuses on preservation, and we work with care to maintain their integrity.

Do you provide emergency tree removal services?

Yes, we offer emergency tree removal services for situations that require immediate attention. Our team is ready to respond promptly to address urgent tree concerns.

How do you handle the disposal of tree trimmings and debris?

We responsibly dispose of tree trimmings and debris, either through local recycling facilities or green waste disposal methods.

Will you leave my property in the same condition or better after the job?

Absolutely, our commitment is to leave your property in the same or better condition than when we arrived. Thorough cleanup is integral to our service.

CLIENT INVOLVEMENT

Can I be present during the tree trimming process?

Yes, your presence is welcome. We encourage open communication and transparency, and you can be present to observe and ask any questions during the tree trimming process.

How will you communicate with me throughout the job?

We maintain clear communication channels. Before the job, we'll discuss your preferences for updates—whether through phone calls, messages, or in-person discussions—to keep you informed at every stage of the tree trimming process.

Do you offer any guarantees on your tree trimming work?

Yes, we stand by the quality of our work. We offer a satisfaction guarantee, and if you're not fully content with our tree trimming, we'll address any concerns promptly.

How do you handle issues or concerns after the job is completed?

Our commitment doesn't end with the job. If any issues arise or if you have concerns after the completion, simply reach out to us. We'll promptly assess and address the situation to your satisfaction.

ENVIRONMENTAL CONSIDERATIONS

Do you follow sustainable and environmentally friendly practices?

Absolutely, sustainability is a key focus in our practices. We adhere to environmentally friendly methods in our tree trimming processes, ensuring minimal impact on the surrounding ecosystem.

Can you advise on tree planting or landscaping recommendations?

Certainly, we are more than happy to provide advice on tree planting and landscaping that aligns with the local environment. Our goal is to contribute to the overall health of your property.

NEIGHBOR RELATIONS

How do you handle potential concerns from neighbors about the tree trimming?

Open communication is crucial. We address any concerns from neighbors with transparency, sharing our plans and timelines to ensure everyone is informed and comfortable with the tree trimming process.

Will you coordinate with neighbors if the job involves trees near property lines?

Yes, we understand the importance of coordination. If the job involves trees near property lines, we'll communicate with neighbors to ensure a smooth process and address any specific concerns they may have.

AFTERCARE & FOLLOW UP

What recommendations do you have for tree care after the trimming?

After the trimming, we recommend regular watering, monitoring for any signs of stress or disease, and scheduling periodic check-ups to maintain the health of your trees. We'll provide detailed aftercare instructions tailored to your specific trees.

Do you offer follow-up inspections or maintenance services?

Yes, we offer follow-up inspections and ongoing maintenance services to ensure the continued health and vitality of your trees. Regular check-ups help catch any issues early on and maintain the benefits of our tree trimming work.

PAYMENT & CONTRACT TERMS

What is your payment schedule, and do you require a deposit?

Our payment schedule is typically outlined in the contract. We may require a deposit to secure the job, with the remaining balance due upon completion. We'll discuss the specifics during the estimate phase.

Can you provide a written contract detailing the scope of work?

Absolutely, we believe in transparency. A written contract outlining the scope of work, costs, and other relevant details will be provided. This ensures clarity and protects both parties involved.

Are there any cancellation or rescheduling policies I should be aware of?

Yes, our policies regarding cancellation or rescheduling will be clearly communicated in the contract. We understand that circumstances can change, and we'll work with you to find a reasonable solution if adjustments are needed.

Do you offer any discounts or promotions for ongoing services?

Yes, we often have promotions for ongoing services, and we offer discounts for recurring maintenance or multiple services. Feel free to inquire about our current offerings during the estimate phase.

Do you offer additional services like pest control or disease prevention?

Yes, we offer comprehensive tree health services, including pest control and disease prevention measures to ensure the longevity of your trees.

Can you handle large or hazardous trees on my property?

Yes, our team is experienced in handling large and hazardous trees. We follow strict safety protocols to ensure a secure process.